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News - 30.07.2020

Posted by Seth Keil

News - 30.07.2020

Building Trust

Free eBook – The Resilience Toolkit

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We recently hosted a series of conversations with leaders in the fields of employee experience, performance management and HR to discuss the impact of the most significant changes in work practices in over a century. We compiled the highlights, tips and tricks, frameworks and inspirational thoughts from the world’s foremost thought leaders in HR.

Fiona Buckley, from Steps to Success shared her insights about building trust:

“On this trust and how to build trust, the only thing that builds trust is results. And staying away from, you know, in virtual working, staying away from this thing about this nine to five mentality, all the Swift Trust literature points to the fact that we have to build results based on output. It’s not about people clocking in time or hours. Also, the other thing that we’d say is make sure that fairness is really across the board with your team. Because what I’m seeing a lot at the moment actually is if somebody’s got childcare issues at home, right now, they’re having to take the foot off the gas, what’s happening is the work is passed on to the people who maybe don’t have kids. And this is creating a disparity at the moment. And it’s a funny one, isn’t it? Because it’s hard to know what to do with that one, because in one case you want to accommodate somebody. But on the other case, it’s not fair on somebody else. So fairness and reasonableness are the two words I would say are incredibly important for leaders that are kind of trying to operate with this Swift Trust thing. Because the minute something happens, it upset the apple cart in the team. So it’s all about organic support and trust.”

Download your copy of The Resilience Toolkit:

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