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Reflections on The HR Congress 2020

In March, Our Tandem attended a HR conference in Birmingham, England. Little did we know how much the world was going to change and that it would be the last in-person event we would attend in 2020. COVID-19 has had catastrophic consequences for many industries, and in particular the events and hospitality industry. As spring bloomed, organisers and vendors awaited guidance from public health officials and governments on how to proceed safely. One by one events were cancelled or delayed in an attempt to stop the virus from spreading. The outlook was bleak whether we would have an opportunity to gather as a HR community to share our knowledge, hear new ideas, meet new people, and celebrate our accomplishments.

With Mihaly’s vision and aspiration his team set out to hold the first virtual HR Congress. It was the event the HR Community has been waiting for, and we must applaud Mihaly and his team for creating such a successful event. The last three days were packed with over 40 hours of incredibly insightful content from 73 of industries top-level speakers featured in track sessions, panel discussions, keynotes, and Masterclasses. With that being said, we want to share with you some of our highlights to inspire you to keep leaning forward until we meet again.

Key Event Highlights

  • It’s time for HR to be BOLD.
  • Creating a compelling human experience is what employee experience is all about.
  • It’s not feedback it’s feedforward. – Dave Ulrich
  • It’s time to stop rating people. You don’t rate your children or your partner. Why do you rate employees? – Tom van der Lubbe
  • There are two types of HR organisations: 1) Those who look at the benchmarks what everyone else is doing and follow. 2) Those who create the benchmarks and lead. What do you want the future to be?
  • We need to have the courage and confidence to move with the times and proactively impact change from the front rather than lag behind.
  • What would you do if you were not afraid?
  • How can you change if you are doing what you were doing in the office?
  • It’s time to look at things with new eyes.
  • We can’t progress and solve with the same way we did things a year ago.
  • Be brave and create urgency. Now is HR’s time to stop asking for permission and believe in their business case.
  • When I was young, I had all the answers. Now I’m old I have all the questions.
  • We are not leaders because we rule. We are leaders because we care.
  • HR needs to step into two critical roles in the ‘next normal’: to RUN the function and to help the business to ADAPT in volatile markets. – Siobhán McHale
  • A leader needs to be emotionally available. To be a good leader you must be 100% caring. Caring shows interest. To be a leader, you must inspire others and that means you´re inspired. The essence of resilience is getting back to the joy (of life / of work). As HR and leaders, we need to seek answers to: How do we connect to people? How do we create psychological safety? – George Kohlriesser
  • It doesn’t matter what you think people will like or what they want. If you see in your heart what is the right thing don’t think so much about it and just start doing it. – Lara Bezerra
  • Everything is not black and white anymore. We need to learn to live in the grey. Use systems thinking to look at things with a new set of lenses Move from being an expert service provider – complicit with the system – to a disrupter, a catalyst for the change we need. – Joan Lurie

As the legendary godfather of HR, Dave Ulrich said, “The best is yet ahead.” And with the wonderful news of multiple vaccines in the last couple weeks this could not be truer. We hope it means that not only will we see you at HR Congress next year; we are optimistic it will be in Valencia. Until then, Año nuevo, vida nueva.

 

*We endeavoured to credit the brilliant minds who said our favourite learnings. These might not be the people who originally said the words. If you recognise your words or someone else’s please let us know and we will attribute them correctly.

Over the past five years, Performance Management has changed and evolved with the introduction of Continuous Performance Management and the adoption of new practices. The Future of Performance Management is changing. We’ve come a long way since the 2015 Harvard Business Review articles that announced Performance Management as the most reviled practice in the organisation. Now in a transformed world of work, where’s next for performance management? As 2021 is on the horizon and we navigate the new ways of working whereby our workforce is more dispersed than ever, this is the burning question on many CHROs minds. The short answer is that the transformation needs to continue. As we guide our leaders and teams into 2021, how does Performance Management fit into the virtual world of ‘Teams’ and ‘Zoom’, and how do we make it a beneficial and comfortable experience for our people and organisations? As the employee experience takes centre stage, Heads of HR globally asked themselves the question of how to design a Performance Management practice that is engaging, fair, and fills the need for accountability? The answers to that were not straightforward and didn’t come with a universal formula applicable to every organisation. In fact, a greater variety of solutions have emerged over the past five years.

To download our NEW whitepaper on The Future of Performance Management, visit https://hr.ourtandem.com/future-of-performance

 

 

Welcome back to the Five Features to Include in Performance Management in 2021 series. This weekly series will help you transform your organisations performance management systems by focusing on a culture led employee experience. This post focuses on how your organisation can use data to optimise your employee and ultimately, organisational performance.

The world, and by extension, the world of work is rapidly changing. It is more important than ever to focus on the employee experience. This involves driving individual and team performance, therefore achieving or exceeding business objectives. The future is being able to show how traditional HR metrics such as time to hire, headcount, churn (voluntary vs. involuntary), diversity, learning hours, engagement, pulse, performance reviews, and 360s impact organisational metrics like Return on Assets, Earnings per Share, or Operating Margin.

There are some HR leaders and organisations who are more sophisticated with their people analytic capabilities. These understand the importance of providing employees, managers, and leaders with direct access to either the raw data or dashboards to quickly see the impact of programs and initiatives.  Employees can own their careers, manage their goals, ask for feedback, and view reports to gain self-awareness – understanding their strengths and development opportunities. Managers can become better coaches and guide their employees and teams using dashboards designed to increase performance and achieve business objectives. Your organisation can enable all of this by investing in the right technology, tool, programs, and initiatives to create a high performing employee experience.

That’s a wrap for our Five Features to Include in Performance Management in 2021 series. While the end of the year is fast approaching there is still time to take steps towards transforming your performance management systems. By placing the employee at the centre, you can create a culture led employee experience inspiring them to reach the potential they never knew they had. As you use data to optimise employee performance, you may also find that your organisation’s overall performance will improve on metrics you can actually measure.

Book an exploratory call to find out how!

As organisations, we often don’t realise the level of support and impact we can have on our people’s mental health. As we move to more dispersed teams and remote working arrangements, the potential for not realising someone is suffering from professional isolation becomes far greater. So how can we help our people, without the powers of observation in real time that we would have had were we in the office.

At Our Tandem, we have seen a rise in the frequency of times ‘mental health’ has been mentioned in our check-in features over the past six months, and this appears to be a common trend right across Europe and the US. Often, our managers aren’t prepared for these conversations and are ill equipped to advise and take the right next steps. So how, as employers, can we help our people through this difficult time and play our part in caring for our people’s mental health? There are a number of practical steps you can take now that make all the difference to the human, behind the zoom/teams meeting.

Combatting Professional Isolation

In recent research, it has been identified that the introduction of mentors had a highly positive correlation in combatting professional isolation. Often having someone to talk to, who you don’t directly report or hold accountability to can be a powerful means of removing the isolation that can build up over time in remote working environments. It’s a simple, cost effective and easy means of introducing a support measure to your people.

While differing people will have different reactions to remote working, it’s fair to say that some of our colleagues will be missing the interaction and the external validation they often receive in working life. Moments of validation come in a myriad of forms in office life – such as engagement and agreement during meetings, a smile at the coffee corner and a quick passing well done from the boss as they pass your desk. All these individual moments are lost to us in a remote working environment. As such, there is a need to heighten moments of recognition and put routines in for managers to purposefully recognise someone on the team. ‘Feedback Fridays’ or appreciation moments can be powerful reminders to managers to recognise and keep feedback flowing.

Often employees can experience heightened anxiety when missing the presence of the office. Concerned that they are not being asked to the right meetings or involved in the right level of decision making, the fear of missing out becomes very real and sometimes distorted in a remote setting. Ensuring managers are checking in with their people in a routine way facilitates an open discussion to reassure their employees that all is well and identify if they are falling out of communication loops. A greater frequency and regularity to one to one meetings is key here, ensuring that mangers are checking in on their people.

Humanising the check-in experience

Check-ins will also need to take a different form. Traditionally, it was tempting to fall into a pattern of discussing the work, and not necessarily the human behind the work. It’s more important than ever to humanise the experience and ensure that managers are kicking off those check-ins by asking their employees how they are coping. Some early conversational starters can be helpful guidance for managers to get them through those early parts of the conversation with ease. Guides, tips or even a short course can be helpful to managers to have those conversations that may lead to the identification of an employee who’s struggling.

Six ways to raise community spirit

It’s long been understood that community is a great means of lifting spirits, keeping everyone connected and gaining the camaraderie of being in it together. It’s never been more pressing to raise the level of community spirit in your organisation. Here’s some quick wins that can create the connection that most of your people will crave:

  • Overcommunicate. Your people want to know what’s going on and they will have concerns. Open communication about the challenges will create a trusted environment. Showing resilience and optimism in your leaders will also reassure and demonstrate that you all work toward a common goal.
  • Have very clear goals. When people feel more part of something bigger than themselves, it’s uplifting and creates a sense of purpose. Being very clear about goals and linking them to wider departmental or where relevant organisational goals, can bring a great sense of mission and purpose to an individual.
  • Harness the power of the crowd and launch virtual coffee meets. Pair people together who’ve never met to meet for coffee and get to know each other.
  • Virtual networking. Networking is key to combat professional isolation so creating virtual moments where people can gather to get to know each other and perhaps learn together can be really powerful. Everything from cooking classes to personal development has been tried and tested to great impact.
  • Facilitate peers to give each other feedback. It is important to recognise each other for a job well done, adding to that sense of all working, and appreciating each other together.
  • Give people opportunities to grow and personally develop by adding to your learning suite. Resilience programmes or 360 can be really useful in helping your people discover their best selves.

Raising Resilience

In the year we’ve experienced to date, there is no doubt that resilience has been required. But resilience throughout your organisation may be flagging in the latter part of the year. There are several means to diagnose the resilience and agility in both your organisation and in the individual, giving you a gauge of whether interventions are required to raise the resilience of your people. HR can take a proactive role in this, in measuring the resilience and then identifying where the concerns may lie.

How Employers can help

HR can use a range of employee experience platforms and tools – such as Our Tandem, to heighten communication throughout the business. One feature to use is pulse surveys, which measure the resilience and indeed the morale of your people. While you may want to avoid an over zealous approach that leads to survey fatigue, pulse surveys on a monthly basis can be a great means of checking in with your people and identifying if there are interventions that would help. Our Tandem offer a range of features that benefit the employee, manager, HR department and business performance as a whole – including pulse and agility surveys.

Finally, mental health can often be derived from that sense of nobody cares, nobody sees and the risk of that is far greater than ever. Giving employees voice and a sense of community will help to overcome those feelings of professional isolation. Asking our managers and leaders to take care and take note when they have concerns for their people can make all the difference. There are many processes in HR we can look to where we can rehumanise the whole experience for our people and we shouldn’t be shy about trying new things in a very new working world to transform our processes and our people management strategy.

At Tandem, we believe that driving the right behaviors in employees can lead to heightened performance. We picked this article as we think it is a great starting point on how to bring about changing employee behaviour.

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Avoiding the feedback monsters

A great case study on how mindset works and growth mindset. Fiske Elementary School witnessed such significant increases in performance that organizations and their employees began to follow their approach.

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Ignite Learning with a Growth Mindset

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